Contact Us

We’d love to hear from you! Whether you have a question about your order, need help with sizing, or just want to say hi — we’re here to help.

Email Support

Reach us anytime at: Contact@dealova.org

We aim to respond within 24 hours on business days.

Address

Abdul Aziz Hamad Al Sager Street

Kuwait City, Kuwait

Welcome to Dealova. The following Terms and Conditions (“Terms”) govern your use of the website, browsing experience, order processing, access to our content, and any purchase or interaction you make through our platform. These Terms are designed to establish the legal agreement between the user (referred to as “you,” “your,” or “customer”) and Dealova (hereafter referred to as “we,” “us,” or “our”) and outline the policies applicable to all services and products offered, whether directly or through third-party integrations, across all devices, access points, and delivery mediums. By accessing, visiting, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to be bound by the provisions listed herein. These Terms cover the entirety of your interaction with Dealova including, but not limited to, the display of products, payment processing, order confirmation, delivery, exchanges, and communications relating to our site or services. If at any point you disagree with any part of these Terms, we kindly advise you to refrain from using our website. 1. Shipping Policy • Orders are typically processed within 1–3 business days. • Standard shipping duration is up to 15 business days depending on destination and courier timelines. • Tracking information will be provided once your order is dispatched. • We are not responsible for delays due to customs clearance, weather conditions, or unforeseen courier issues. 2. Returns & Refunds • We offer returns within 14 days of delivery. • Items must be unused, with original packaging and tags. • Refunds are processed after returned items are inspected and approved. • Customers are responsible for return shipping unless the item is damaged or incorrect. 3. Product Accuracy • While we aim to display product colors and sizing as accurately as possible, slight variations may occur due to lighting and screen differences. • Measurements are provided for guidance and may vary slightly from final production. 4. Pricing & Payment • All prices are listed in USD. • We accept major debit/credit cards and regionally supported payment gateways. • Orders are processed only after payment is successfully completed. 5. Policy Updates • Dealova reserves the right to update these Terms at any time without prior notice. • Continued use of the site after changes constitutes acceptance of the new Terms. By continuing to use our website or placing an order, you confirm your agreement to all terms outlined above.

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