Refund policy

 

Dealova Return & Refund Policy

 

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.


 

Eligibility

 


To qualify for a return:

 

  • Items must be unworn/unused, with tags attached, and in original packaging

  • Proof of purchase (receipt or order number) is required

 


To start a return, contact us at Contact@dealova.org.

Returns without prior approval will not be accepted.


 

Return Shipping & Restocking

 

 

  • Customers are responsible for return shipping costs

  • A 10% restocking fee applies to all eligible returns

  • Shipping fees are non-refundable

 


 

Damaged or Incorrect Items

 


Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.


 

Non-Returnable Items

 


We cannot accept returns for:

 

  • Perishables (food, flowers, plants)

  • Custom or personalized items

  • Beauty or personal care items

  • Hazardous materials, flammable liquids, or gases

  • Final sale items or gift cards

 


Contact us if you’re unsure about your item’s eligibility.


 

Exchanges

 


We do not offer direct exchanges. Instead, return the item and place a new order once your return is accepted.


 

EU Customers – 14-Day Cooling-Off Period

 


If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days without a reason. The item must be returned unused, with tags, in original packaging, and with proof of purchase.


 

Refunds

 


Once we receive and inspect your return, we’ll notify you of approval status.

If approved, a refund will be issued to your original payment method within 10 business days.

Please note your bank or credit card provider may take additional time to process the refund.


If more than 15 business days have passed since your return was approved and you haven’t received a refund, contact us at Contact@dealova.org.